Rich Communication Services | Rcs Messages | Rcs Service - Fonada

Send creative and innovative messages with Rich Communication Services (RCS)

Chime in the next generation messaging with RCS, having rich functionality for increased customer engagement.

What are RCS Messages?

Millions of businesses rely on SMS to communicate with mobile consumers. Credit card fraud alerts, flight status updates, and package delivery notifications are examples of business-to-consumer SMS.

Rich communication service message upgrades SMS with branding, rich media, interactivity, and analytics. With rich text communication, businesses can bring branded and interactive mobile experiences, right to the native Android messaging app.

Advantages of Rich Text Communication

Real-time Data Insights

With access to real-time data such as delivered messages and seen messages or open rates, a company can get trustworthy insights about improving RCS Messages campaigns and make them more procreative.

Faith Component

Universal Profile Standard asks senders to register their business and get verified by the RCS service provider, assuring authentication, fraud protection, and a reliable channel of communication.

New Generation Texting

Rich business texting improves the outlook of SMS messages and helps industries like BFSI, Fintech, Travel, Real Estate, E-commerce, and Logistics to better customer engagement.

Features of Rich Communication Services 

Rich Feature

Rich features allow brands to create an app like experiences to build a deeper bond with customers through rich media, better connectivity, customizable inputs, and open URL buttons

Branding

With the help of RCS, you can utilize creative aspects such as the company logo, color pallet, and brand statement to advance the marketing efforts put.

Cnced customer support. It enables businesses to solve customer queries from anywhere, anytime.

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Office IVR | Ivr Service Provider | Ivr Solution | Ivr Service – Fonada

 Streamline Calls via Office IVR

Maximize your brand visibility with IVR solution

 

Why do you need an office IVR solution for your company?

Office IVR solution can be distinguished in two ways: Single and Multi-level. In a single-level office IVR solution, customers can religiously follow a single voice-based information renderer to reach the desired agent of inquiry.

Advantages of an Office IVR

CRM Integration

For a smoother workflow, office IVR solution allows inclusion of popular CRM services. 

Outbound Calls

Connect with your clients through automatic outbound calls to relay exclusive offers, customer support, and transactional messages.

Remote Teams

With flexible work flow, enterprises can manage their sales team through remote servers. 

Toll Free Number

Use virtual number to build brand identity and it offers free calling for the consumers.  

Multi-Level IVR

Multi-level office IVR solution works on the principle of segmenting company dialer to multiple directives where they lead consumers to very specific departments of interest.

Brand visibility

Arrange large volume transactional outbound calls to announce, get feedback, and consumer engagement.

Number Masking

Protect agent privacy with the help of number masking solution, hiding the original number for safe transaction.

Live Panel

Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.

 

What does the term IVR call mean?

 

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the input through the telephone keypad or their voice response. An office IVR call provides benefits such as independence from infrastructure, cost savings, self-service inquiry, data insights, and more.

The choices of the caller decide the actions of the IVR, it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. IVR routes incoming calls based on the selection made by the caller. It offers broadcasting services to send data like promos, alerts, product updates, etc. to potential clients or existing customers.

Is IVR a good option for small businesses?

 

Yes, an IVR system allows small businesses to flourish and scale with automated information broadcasting. Companies of any size can avail of IVR services, but IVR solutions for small businesses provide a good base for the sales force and custom query agents. Listed below are a few things to keep in mind before opting for interactive voice response (IVR):

Customer Support: Small companies can build their professional image and offer exceptional customer support to their clients.

Agent Efficiency: IVR allows agents to perform well because of streamlined workflow and accurate data insights.

Reduced Operational Cost: IVR or a virtual receptionist helps businesses save a lot of money, including infrastructure cost, manual errors, operational anomalies, and connection cost.

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Toll Free Number For Business | Toll Free Number Provider - Fonada

Toll free numbers

Boost your brand sales through a toll free number

Let your customers reach you with no cost

What is a toll-free number?

A toll-free number is a virtual number registered in the name of the organization, on which customers can call without paying the calling charges. All the incoming and outgoing charges are paid by the business providing such service. Various call extensions are available such as 1800 and 1860 for businesses to target potential or existing clients.

Advantages of a opting for a toll free number

How does a toll-free number help you with your business needs? 

Customer Interaction

Calling the customer support service is free for clients and businesses pay a nominal charge for the number.

Improve Sales

Vanity numbers such as 1800 are easy to identify by the users. It creates brand recall and free-to-connect dialer services for consumers. 

Brand Awareness: 

It allows flexible working culture within the organization due to its easy-to-use services.

Call Management:

A large set of calls can be managed through a single platform directed by a toll-free number.  

Can I buy a toll-free number?

Yes, an individual or an enterprise can buy a toll free number provider for their business. A toll-free number is a virtual number that acts as the company's go-to contact path. Be it a start-up, small-scale company, or large organization, a toll-free number helps your business scale. It encourages customers to connect with our agents to solve technical or personal issues regarding the products and services offered by the company.

Customers can contact them seamlessly without paying for the dialed call through a toll-free number. It also helps businesses to better their brand recall strategy by providing a definitive registered number such as 1800 number. At Fonada, we provide a live panel for users to monitor their call logs and the impact it ensued during a specific period.

How can I get a toll-free number

To get a toll-free number, an individual or a business can contact toll-free number providers such as Fonada, Exotel, MyOperator, Servetel, and Knowlarity. They avail extensions such as 1800 or 800 as an extension of their brand contact number. By following the few steps mentioned below, you can get toll-free number service:

Select a provider to initiate the process

·         Book your number by selecting a number of your choice.

·         Purchase a plan according to the volume it contains.

·         Upload personal details to confirm the validity of the company.

·         Enter the number of your agents who will get the call.

·         Pay for the service purchased, and you are good to go.

·         Within a few hours, your toll-free number service will be online.

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Truecaller Verified Business | Truecaller Verified Badge - Fonada

Truecaller Verified Business

Bypass spammers and fraud calls with Truecaller Brand Verified Caller ID  

Increase your call pickup rates by 52% with enhanced security

What is Truecaller Brand Caller ID solution?

According to the Global Spam Report published by Truecaller, a staggering 93.5% of spam calls were from sales or telemarketing calls. The results are visible as India ranks as the 4th most spammed country in the world.

To protect customers from unwanted attacks by spammers and frauds, Fonada exclusively avails its premium Truecaller Verified Business Caller ID solution to businesses of any scale.

Why integrate Truecaller for business?

Make an impression

Shield your brand image from fraud attacks and signal your customers or new prospects about the validity of the call.

Comprehensive Analytics

Get access to rich data insights about listed numbers, call analytics, and spam reports to improve calling patterns for better customer engagement.

Increased Call Pickup Rates

With features like a green backdrop, verified badge, brand name, and logo, consumers are informed about the call authenticity, improving call pick-up rate up to 52%.

 

Key features of Truecaller Verification

Colored Backdrops

There are 3 different color schemes available – Red, Green, and Purple. Red indicates spam or fraud calls, green represents verified calls, and purple backdrop ensures priority calls.

Verified Badge

Allow seamless communication between your business and customers with a Truecaller verified badge displayed on top of the caller ID screen.

Detailed Caller ID

Showcase your brand logo, green backdrop, verified badge, and call reason to provide positive reassurance to customers.

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Calling Apis | Android Api Calls, Voice Call Api, Phone Call Api - Fonada

Manage calls efficiently with voice calling API

Increase programmability for better performance

What is a Calling API?

Calling APIs is the development of clients’ applications submitting a request to an API, and the following API returns the requested information from the dedicated server or program, providing the data back to the user. Various APIs are available in the telecom industry such as phone call API, voice call API, android API calls, and more.

For example, if an app uses voice call API to call a targeted user, a user can utilize the API call to use the voice call feature.

Advantages of Fonada’s Calling API

Customize

We treat each client differently as to provide personalized service. Fonada’s android calling API can be diversified with greetings, premium services for long time consumers within an app or website.

Integrate

Add phone call API to make easy customer interaction from everywhere – website, mobile app or any other platform.

Synchronize

Fonada’s calling API allows you to forward call information, call data for CRM, and a platform for smooth transfers.

How to integrate API to your website? 

Locate the URI of the server

The first thing is to find out the Uniform Resource Identifier (URI) of the server whose data a user requested. This is the same as the home address, and without it, a user can’t initiate the process. To call android API calls or phone call API, URI is needed, and it helps to locate the receiver address.

HTTP Integration 

After the first step, include the following basic request verbs:

01 GET - Returns a resource to the user.

02 POST - This command creates a new object

03 PUT – It edits the existing resource

04 DELETE – This terminates the specified object

Access Token or API Key Inclusion

It serves as a unique identifier to authenticate calls via an API. It used to accept or deny requests based on the client’s permission. This helps the user verify each request and record it for insights and other purposes.

Better Response

When the user initiates a request by a calling API, the receiver’s server replies accordingly to grant access to the targeted endpoint. This initiates better response within the server.

 

How does a calling API work?

Using a Voice Call API enables developers to build call logic that extends to users on any device, over any network, anywhere in the world. It also allows developers to add full VoIP functionality to apps to make and receive calls over the internet alone, without interfacing with the PSTN.

Voice APIs are also highly configurable, easily consumable, scalable, and incredibly cost-effective.

In a nutshell, a voice API enables an application to programmatically make, receive and manage calls without interfacing directly with the PSTN. You can also use a voice API to route voice calls globally to phones, browsers, SIP domains, and mobile applications.

What is voice calling API?

Voice calling APIs are the tools that software developers and engineers integrate into various internet applications to allow making and receiving voice calls. They connect to the Public Switched Telephone Network (PSTN) with an internet-based application. Therefore, calls can be made and received from the application to a PSTN and vice versa.

Since the Voice calling API executes the telephony functionalities, the software developer can design an engaging customer experience. IDC estimates that 30% of the businesses will have integrated communications through an embedded API in the near future.

Other advantages of API voice call include; high scalability, highly configurable, and incredibly cost-effective. Voice calling APIs also enable routing calls globally to browsers, mobile applications, SIP domains, and phones.

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Google Verified Calls - Google Voice Verification With Fonada

Google Verified Calls 

Build customer trust seamlessly and improve call answer rates with Google Verified Calls

Prevent frauds and spammers from contacting your customers with verified branding and a specific reason to call.

What are Google Verified Calls?

Organizations around the globe dial about a million calls to their consumers every day, but many customers don’t react to these calls because of an unknown extension. Calls from unverified sources induce stress in customers as the rise of spam calls has increased over the years.

With verified identity signals, trust is established between a business and its consumers by displaying the details of your business and the reason for calling. By showing your customers that your brand is a verified business in google verified listing, your business gains legitimate advantages such as better call answer rates and enhanced customer engagement.

Advantages of Google Verified Calls

Call Answer Rates

With verified calls through Google, customers know why someone is trying to contact them, and they can pick up the call if the reason for calling inclines with their interests.

Build Trust

Registered businesses can rest easy as Google promotes verified and authentic enterprises to help them build trust with their consumers.

Enhanced Security

Verify your calls with Google authenticator to prevent frauds and spammers from reaching your consumers.

Features of Google Phone Verified Calls

Brand Identity

By displaying a business name, logo, and verified badge on a customer’s google verified calls phone app, a business can build a trustworthy name amongst the masses.

Purpose of Call

Every business that wants to use the Google call verification service has to enter a call purpose to initiate further calls to the customers.

Verification Badge

Each call filtered through the Google app either has a verification badge or has been listed as an unauthorized business. A verification symbol indicates google has been authenticated by Google.

What is Google's Verified calls?

The confirmed calls by Google permit you to show your image name, logo, the justification behind calling and a check image even before your client answers the call. Change the client calling experience utilizing these Google's Verified Calls. Further develop your calling proficiency across capacities. Win client trust and further develop google voice verification with Fonada + Google's Verified Calls. Confirmed Calls is Google's approach to enhancing guest ID so that you can rapidly let know if a guest is a real business or not. With this include now accessible, organizations can join to utilize Verified Calls and google business verification phone call which makes it workable for them to more readily illuminate you why they are calling.

What is Google Voice verification used for?

They message the shopper with a Google Voice verification code, apparently to check the buyer's personality. Con artists then utilize the confirmation code to make a Google Verified Calls Voice number connected to your telephone number, which can then be utilized to conceal the tricksters' personality and exploit others.

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Ivr | ivr call | ivr system | ivr number | ivr service provider | ivr service - Fonada

Streamline Calls via Office IVR

Maximize your brand visibility with IVR solution

Why do you need an office IVR solution for your company?

Office IVR solution can be distinguished in two ways: Single and Multi-level. In a single-level office IVR solution, customers can religiously follow a single voice-based information renderer to reach the desired agent of inquiry.

Advantages of an Office IVR

CRM Integration

For a smoother workflow, office ivr service allows inclusion of popular CRM services. 

Outbound Calls

Connect with your clients through automatic outbound calls to relay exclusive offers, customer support, and transactional messages.

Remote Teams

With flexible workflow, enterprises can manage their sales team through remote servers. 

Toll Free Number

Use virtual number to build brand identity and it offers free calling for the consumers.  

Key factors of Office IVR

Multi-Level IVR

Multi-level office IVR solution works on the principle of segmenting company dealer to multiple directives where they lead consumers to very specific departments of interest.

Brand visibility

Arrange large volume transactional outbound calls to announce, get feedback, and consumer engagement.

Number Masking

Protect agent privacy with the help of number masking solution, hiding the original number for safe transaction.

Live Panel

Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.

What does the term IVR call mean?

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the input through the telephone keypad or their voice response. An office IVR call provides benefits such as independence from infrastructure, cost savings, self-service inquiry, data insights, and more.

The choices of the caller decide the actions of the IVR, it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. IVR routes incoming calls based on the selection made by the caller. It offers broadcasting services to send data like promos, alerts, product updates, etc. to potential clients or existing customers.

What are the benefits of the IVR system?

Since the inception of the automated calling system, Interactive Voice Response (IVR) has helped a lot of businesses to scale with great engagement and professional communication. There is a horde of benefits you can derive by integrating smart IVR system, and they are:

·         IVR leads to enhanced customer experience. It increases first contact resolution (FCR) and removes the need for customers to call again.

·         It helps your enterprise to display a more professional image in the market.

·         Smart IVR solutions enhance agent performance and boost employee morale for better operations.

·         Be 24*7 available with automated messages and replies for a seamless workflow and customer query resolution.

·         Reduce manual errors to a minimum by integrating automatic services of IVR.

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Best whatsapp api provider | whatsapp business api | bulk whatsapp service | Fonada

Whatsapp Business API 

Introduce the most popular messaging service via Whatsapp Business API

Manage contacts, send promotional updates, crucial alerts, and more with Whatsapp messaging service.

What is Whatsapp Business API?

For businesses of any scale, the Whatsapp Business API elevates your communication with nationwide consumers. Connect with them on Whatsapp via a secure and reliable channel.

With Whatsapp business API integration, you can send promotional as well as transactional messages to clients or new prospects with creative inclusions such as audio and video options.

Advantages of Fonada’s Whatsapp Business API

Centralized Dashboard

Manage incoming texts and calls with a personalized dashboard for easy communication and customer engagement.

Universal Integration

A Whatsapp Business API provider, like us, allows multiple user sign-in to the dashboard. In addition to the previous feature, we permit third-party software integration.

Track Performance

With a green checkmark and provided verification, measure key metrics such as message open rate to improve campaign efficiency.

Instant delivery and high open rate

With a promotional SMS service, you can deliver messages instantly to the customer base. SMS promotions have a higher open rate due to their enhanced reachability than emails.

Features of Whatsapp Business API

Be Seen

Communicate easily via the best Whatsapp API provider as 68% of users nominate Whatsapp as the easiest method of contacting a business.

Build Deeper Customer Bonds

71% feel more comfortable connecting with a business over Whatsapp, and about 64% of customers agreed that it helps cultivate a personal connection.

Multi-Dimensional communication

Interact confidently with your clients through text, audio, or video formats, offering better connection versus sending an email.

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Truecaller For Business | Truecaller Bot | Truecaller Api | Fonada

 Truecaller Verified Business

Bypass spammers and fraud calls with Truecaller Brand Verified Caller ID  

Increase your call pickup rates by 52% with enhanced security

What is Truecaller Brand Caller ID solution?

According to the Global Spam Report published by Truecaller, a staggering 93.5% of spam calls were from sales or telemarketing calls. The results are visible as India ranks as the 4th most spammed country in the world.

To protect customers from unwanted attacks by spammers and frauds, Fonada exclusively avails its premium Truecaller Verified Business Caller ID solution to businesses of any scale.

Why integrate Truecaller for business?

Make an impression

Shield your brand image from fraud attacks and signal your customers or new prospects about the validity of the call.

Comprehensive Analytics

Get access to rich data insights about listed numbers, call analytics, and spam reports to improve calling patterns for better customer engagement.

Increased Call Pickup Rates

With features like a green backdrop, verified badge, brand name, and logo, consumers are informed about the call authenticity, improving call pick-up rate up to 52%.

Key features of Truecaller Verification

Colored Backdrops

There are 3 different color schemes available – Red, Green, and Purple. Red indicates spam or fraud calls, green represents verified calls, and purple backdrop ensures priority calls.

Verified Badge

Allow seamless communication between your business and customers with a truecaller bot verified badge displayed on top of the caller ID screen.

Detailed Caller ID

Showcase your brand logo, green backdrop, verified badge, and call reason to provide positive reassurance to customers.

Benefits of secure caller ID with Truecaller

Ensure trust and safety with verified badge

By enabling Verified Caller ID’s, we help brands to enhance their brand reputation with verified tags and green background for positive reassurance and authenticity of the caller

Add context with call reason

With the unique Call Reason feature, businesses can now convey their brand messages like account updates, payment notifications, promotions or discount alerts through a secure communication portal.This feature helps improve customer confidence by communicating the intent of the call even before it is picked up.

What is Verified Business Caller Identity?

Truecaller Verified Business Caller ID solution helps your business stand out from the pool of unverified business calls and projects it as a verified number. This happens with a verified badge being displayed on your audience’s smartphone screen beside your brand name, logo, and an industry tag. This builds brand trust among your customers and increases the chances of better response rates.

What is the difference between verified and priority calls?

Priority calls are a subset feature of the Verified Caller ID, and it connects time-sensitive calls from businesses with an important message and purple badge. On the other hand, verified calls provide Truecaller identified bus

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Google Verified | Google Sms Service Pricing | Google Verified Calling – Fonada

Build customer trust seamlessly and improve call answer rates with Google Verified Calls
 

Prevent frauds and spammers from contacting your customers with Google Verified Calls branding and a specific reason to call

 

What are Google Verified Calls?

 

Organizations around the globe dial about a million calls to their consumers every day, but many

customers don’t react to these calls because of an unknown extension. Calls from unverified sources induce stress in customers as the rise of spam calls has increased over the years.

 

With verified identity signals, trust is established between a business and its consumers by displaying the details of your business and the reason for calling. By showing your customers that your brand is a verified business in google listing, your business gains legitimate advantages such as better call answer rates and enhanced customer engagement.

 

Advantages of Google Verified Calls Call Answer Rates

 

With verified calls through Google, customers know why someone is trying to contact them, and they can pick up the call if the reason for calling inclines with their interests.

 

Build Trust

 

Registered businesses can rest easy as Google promotes verified and authentic enterprises to help them build trust with their consumers.

 

Enhanced Security

 

Verify your calls with Google authenticator to prevent frauds and spammers from reaching your consumers.

 

Features of Google Phone Verified Calls Brand Identity

 

By displaying a business name, logo, and verified badge on a customer’s google sms service pricing

phone app, a business can build a trustworthy name amongst the masses.

 

Purpose of Call

 

Every business that wants to use the Google call verification service has to enter a call purpose to initiate further calls to the customers.

 

Verification Badge

 

Each call filtered through the Google app either has a verification badge or has been listed as an unauthorized business. A verification symbol indicates google has been authenticated by Google.

What is Google's Verified calls?

 

The confirmed calls by Google permit you to show your image name, logo, the justification behind calling and a check image even before your client answers the call. Change the client calling

experience utilizing these Google's Verified Calls. Further develop your calling proficiency across capacities. Win client trust and further develop google voice verification with Fonada + Google's Verified Calls. Confirmed Calls is Google's approach to enhancing guest ID so that you can rapidly let know if a guest is a real business or not. With this include now accessible, organizations can join to utilize Verified Calls and google business verification phone call which makes it workable for them to more readily illuminate you why they are calling.

 

How do I verify a Google phone call?

 

Google business verification phone calls are checked in the accompanying manner:

Before a business calls you, it sends Google's devoted Verified Calls server. Google sends this data to your gadget's Google Phone application. At the point when the business calls you, your gadget contrasts the approaching call data and the data Google got from the business. Not long after confirmation, Google erases your telephone number and the call reason from the Google Verified Calls server

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Call Center Solutions | Call Recording System | Call Center Support Services - Fonada

Orchestrate call management via Cloud Calling Solutions

Witness better call delivery rates and easy data collection

What is Cloud Calling?

The rising demand for cloud telephony drives businesses to use VoIP networks, replacing traditional PTSN. It serves as a flexible system that paves the way for effective business communication, such as voice analysis through AI, customizable IVR solutions and more.

Cloud call center switches from the conventional PBX telephone system to cloud environment to reduce the expense of an office.

Authentication Platforms

Enhanced Security

Cloud calling solutions are protected via encrypted transfers to avoid VoIP hackers, ensuring better security than traditional systems. 

Good Usability

Within a few clicks and excessive effort, a user can initiate a business call or a promotional outreach program with ease.   

Mobility

This technology allows businesses to mobilize their work for better scalability through remote workers.

Low Cost

Cloud call center solutions have nominal charges and don’t require expensive and bulky hardware to run. 

How Cloud Solution Functions?

Access to networks

The cloud contact center provides access to reach a large number of people without transferring calls through a telephone line.

Integration with CRM technology

A constituent of Unified Communications as a Service (UCaaS), cloud calling solutions offer voice-based communication services through a third-party host for better CRM.

Adds better features

Its functionalities such as recording, conferencing, and call forwarding are available.

What is a cloud-based call center solution?

A cloud-based contact center solution is a web-accessible call center on a cloud platform for handling customer call recording system and interactions. Cloud calling solutions can be utilized from virtually anywhere, eliminating the need for physical infrastructure. It may reduce operational costs and increase scalability to support evolving customer experience strategies. Businesses can opt for automated services like multilevel IVR, OBD, bulk SMS, and more.

Cloud call center supports all leading communication channels like voice calls, video, social media, email, SMS, chat, etc. With minimum time to deploy and almost zero upfront expense, this service gives you flexibility, scalability, and ease of secure access. To stay competitive with big enterprises, cloud calling solutions achieve optimal customer experiences for better business prospects.

What are the functions of cloud computing services?

Cloud computing is the delivery of distinguished services via the Internet. These resources include tools and applications like data storage, servers, databases, networking, and software. Cloud computing services are a popular option for people and businesses for several reasons, including cost savings, increased productivity, speed and efficiency, performance, and security.

Companies that provide cloud services enable users to store files and applications on remote servers and then, they access all the data via the Internet. This means the user is not required to be in a specific place to gain access, allowing the user to work remotely. The functions of cloud computing include - migration and optimization support. Cloud services help to migrate from a traditional environment to the cloud platform. During the process, the existing applications are optimized to attain better performance and security.

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