Orchestrate call management via Cloud Calling Solutions

Witness better call delivery rates and easy data collection

What is Cloud Calling?

The rising demand for cloud telephony drives businesses to use VoIP networks, replacing traditional PTSN. It serves as a flexible system that paves the way for effective business communication, such as voice analysis through AI, customizable IVR solutions and more.

Cloud call center switches from the conventional PBX telephone system to cloud environment to reduce the expense of an office.

Authentication Platforms

Enhanced Security

Cloud calling solutions are protected via encrypted transfers to avoid VoIP hackers, ensuring better security than traditional systems. 

Good Usability

Within a few clicks and excessive effort, a user can initiate a business call or a promotional outreach program with ease.   

Mobility

This technology allows businesses to mobilize their work for better scalability through remote workers.

Low Cost

Cloud call center solutions have nominal charges and don’t require expensive and bulky hardware to run. 

How Cloud Solution Functions?

Access to networks

The cloud contact center provides access to reach a large number of people without transferring calls through a telephone line.

Integration with CRM technology

A constituent of Unified Communications as a Service (UCaaS), cloud calling solutions offer voice-based communication services through a third-party host for better CRM.

Adds better features

Its functionalities such as recording, conferencing, and call forwarding are available.

What is a cloud-based call center solution?

A cloud-based contact center solution is a web-accessible call center on a cloud platform for handling customer call recording system and interactions. Cloud calling solutions can be utilized from virtually anywhere, eliminating the need for physical infrastructure. It may reduce operational costs and increase scalability to support evolving customer experience strategies. Businesses can opt for automated services like multilevel IVR, OBD, bulk SMS, and more.

Cloud call center supports all leading communication channels like voice calls, video, social media, email, SMS, chat, etc. With minimum time to deploy and almost zero upfront expense, this service gives you flexibility, scalability, and ease of secure access. To stay competitive with big enterprises, cloud calling solutions achieve optimal customer experiences for better business prospects.

What are the functions of cloud computing services?

Cloud computing is the delivery of distinguished services via the Internet. These resources include tools and applications like data storage, servers, databases, networking, and software. Cloud computing services are a popular option for people and businesses for several reasons, including cost savings, increased productivity, speed and efficiency, performance, and security.

Companies that provide cloud services enable users to store files and applications on remote servers and then, they access all the data via the Internet. This means the user is not required to be in a specific place to gain access, allowing the user to work remotely. The functions of cloud computing include - migration and optimization support. Cloud services help to migrate from a traditional environment to the cloud platform. During the process, the existing applications are optimized to attain better performance and security.