Streamline Calls via Office IVR

Maximize your brand visibility with IVR solution

Why do you need an office IVR solution for your company?

Office IVR solution can be distinguished in two ways: Single and Multi-level. In a single-level office IVR solution, customers can religiously follow a single voice-based information renderer to reach the desired agent of inquiry.

Advantages of an Office IVR

CRM Integration

For a smoother workflow, office ivr service allows inclusion of popular CRM services.

Outbound Calls

Connect with your clients through automatic outbound calls to relay exclusive offers, customer support, and transactional messages.

Remote Teams

With flexible workflow, enterprises can manage their sales team through remote servers.

Toll Free Number

Use virtual number to build brand identity and it offers free calling for the consumers.

Key factors of Office IVR

Multi-Level IVR

Multi-level office IVR solution works on the principle of segmenting company dealer to multiple directives where they lead consumers to very specific departments of interest.

Brand visibility

Arrange large volume transactional outbound calls to announce, get feedback, and consumer engagement.

Number Masking

Protect agent privacy with the help of number masking solution, hiding the original number for safe transaction.

Live Panel

Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.

What does the term IVR call mean?

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the input through the telephone keypad or their voice response. An office IVR call provides benefits such as independence from infrastructure, cost savings, self-service inquiry, data insights, and more.

The choices of the caller decide the actions of the IVR, it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. IVR routes incoming calls based on the selection made by the caller. It offers broadcasting services to send data like promos, alerts, product updates, etc. to potential clients or existing customers.

What are the benefits of the IVR system?

Since the inception of the automated calling system, Interactive Voice Response (IVR) has helped a lot of businesses to scale with great engagement and professional communication. There is a horde of benefits you can derive by integrating smart IVR system, and they are:

· IVR leads to enhanced customer experience. It increases first contact resolution (FCR) and removes the need for customers to call again.

· It helps your enterprise to display a more professional image in the market.

· Smart IVR solutions enhance agent performance and boost employee morale for better operations.

· Be 24*7 available with automated messages and replies for a seamless workflow and customer query resolution.

· Reduce manual errors to a minimum by integrating automatic services of IVR.