Streamline Calls via Office IVR

Maximize your brand visibility with IVR solution

Why do you need an office IVR solution for your company?

Office IVR solution can be distinguished in two ways: Single and Multi-level. In a single-level office IVR solution, customers can religiously follow a single voice-based information renderer to reach the desired agent of inquiry.

Advantages of an Office IVR

CRM Integration

For a smoother workflow, office IVR solution allows inclusion of popular CRM services.

Outbound Calls

Connect with your clients through automatic outbound calls to relay exclusive offers, customer support, and transactional messages.

Remote Teams

With flexible work flow, enterprises can manage their sales team through remote servers.

Toll Free Number

Use virtual number to build brand identity and it offers free calling for the consumers.

Multi-Level IVR

Multi-level office IVR solution works on the principle of segmenting company dialer to multiple directives where they lead consumers to very specific departments of interest.

Brand visibility

Arrange large volume transactional outbound calls to announce, get feedback, and consumer engagement.

Number Masking

Protect agent privacy with the help of number masking solution, hiding the original number for safe transaction.

Live Panel

Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.

What does the term IVR call mean?

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the input through the telephone keypad or their voice response. An office IVR call provides benefits such as independence from infrastructure, cost savings, self-service inquiry, data insights, and more.

The choices of the caller decide the actions of the IVR, it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. IVR routes incoming calls based on the selection made by the caller. It offers broadcasting services to send data like promos, alerts, product updates, etc. to potential clients or existing customers.

Is IVR a good option for small businesses?

Yes, an IVR system allows small businesses to flourish and scale with automated information broadcasting. Companies of any size can avail of IVR services, but IVR solutions for small businesses provide a good base for the sales force and custom query agents. Listed below are a few things to keep in mind before opting for interactive voice response (IVR):

Customer Support: Small companies can build their professional image and offer exceptional customer support to their clients.

Agent Efficiency: IVR allows agents to perform well because of streamlined workflow and accurate data insights.

Reduced Operational Cost: IVR or a virtual receptionist helps businesses save a lot of money, including infrastructure cost, manual errors, operational anomalies, and connection cost.