Tuesday, 7 June 2022

WhatsApp Business API: WhatsApp Business API Solution - Fonada

Introduce the most popular messaging service via Whatsapp Business API

Manage contacts, send promotional updates, crucial alerts, and more with WhatsApp messaging service.


What is WhatsApp Business API?

For businesses of any scale, the WhatsApp Business API elevates your communication with nationwide consumers. Connect with them on WhatsApp via a secure and reliable channel.

With WhatsApp business API integration, you can send promotional as well as transactional messages to clients or new prospects with creative inclusions such as audio and video options.

Advantages of Fonada’s WhatsApp Business API

Centralized Dashboard

Manage incoming texts and calls with a personalized dashboard for easy communication and customer engagement.

Universal Integration

A WhatsApp Business API provider, like us, allows multiple user sign-in to the dashboard. In addition to the previous feature, we permit third-party software integration.

Track Performance

With a green checkmark and provided verification, measure key metrics such as message open rate to improve campaign efficiency.

Instant delivery and high open rate

With a promotional SMS service, you can deliver messages instantly to the customer base. SMS promotions have a higher open rate due to their enhanced reachability than emails.

Features of WhatsApp Business API

Be Seen

Communicate easily via the best WhatsApp API provider as 68% of users nominate WhatsApp as the easiest method of contacting a business.

Build Deeper Customer Bonds

71% feel more comfortable connecting with a business over WhatsApp, and about 64% of customers agreed that it helps cultivate a personal connection

Multi-Dimensional communication

Interact confidently with your clients through text, audio, or video formats, offering better connection versus sending an email.

visit this link: 


https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/

Monday, 6 June 2022

Outbound Call | outbound calling solution - Fonada

Increase agent productivity through automated dialing options 

Monitor and manage outbound calling performance easily

Connect Efficiently with Outbound Call Center Solution 

Outbound calling solution refers to the ability to reach hundreds or thousands of individuals via a call within a few seconds. To organize this massive campaign, one ought to record a voice message to play on all the directives without any delay.

outbound calling solution

Advantages of Fonada’s Outbound Calling

Analytics

As the software records each call, it then analysis the data to provide accurate insights and efficient means to improve support quality or conversion rates. 

Pre-recorded Response

With automated messages, the sales team can select the appropriate response for customer queries.

Personalize

This technology helps in advancing customer satisfaction through customized IVR solutions. 

 Features of Outbound Calling Solution

Interactive Voice Response (IVR)

After the integration of a customized IVR solution, enterprises have placed their faith in this dialer to place automated calls with a defined system menu to streamline information transfer. 

Database Setup

With API integration, calls can be placed through a website or an application. The database is stored in CRM for detailed analysis. 

On Schedule

While operating the outbound calling software, a user can manage all the call destinations and schedule time for the call placement. 

What is outbound call center software?

Since the inception of the outbound call center in the mid-1900s, outbound call center services have evolved a lot in the past few decades. Now, these services are shifted to a cloud network for better visibility and reduced operational costs. Outbound call center helps marketers and sales force to maximize the campaign output by optimizing their call quality and agent performance.

Services such as automated or predictive dialers, or scheduled bulk outbound calls, allows businesses to attract new prospects. Constraints like call waiting, unanswered calls, etc. can hamper the productivity of the process, but with automated calling, businesses can connect with consumers via personalized filters to increase call pick up rate. This increases the operational efficiency of the system as well as agent productivity.

How do I find outbound call centers for a B2B project?

You can make b2b outbound calling campaigns through the following steps:

·         Create a campaign to initiate the process.

·         Integrate CRM to get essential data regarding call quality and agent performance.

·         Select a dialer of your choice. For eg. Manual, IVR, predictive, and progressive dialer.

·         Monitor and manage calls without hassle with a customized dashboard.

You can find outbound call centers for a B2B project by following the steps mentioned below:

·         Select a provider to initiate the process.

·         Book your number by selecting a number of your choice.

·         Purchase a plan according to the volume it contains.

·         Upload personal details to confirm the validity of the company.

For more link:

https://medium.com/@fonadaivr/whatsapp-business-api-whatsapp-business-api-solution-fonada-8039e5ee3709

https://medium.com/@fonadaivr/outbound-calling-solution-buy-outbound-calling-fonada-6e91dbd6f814

https://medium.com/@fonadaivr/calling-apis-android-api-calls-voice-call-api-fonada-e7e778913bf8

https://medium.com/@fonadaivr/office-ivr-solution-ivr-solution-ivr-call-center-solutions-fonada-b6b82667f1f6

https://medium.com/@fonadaivr/rich-communication-services-rcs-messages-rcs-service-fonada-fdf2a98f62bc

https://medium.com/@fonadaivr/office-ivr-ivr-service-provider-ivr-solution-ivr-service-fonada-119061f66628

https://medium.com/@fonadaivr/toll-free-number-for-business-toll-free-number-provider-fonada-7b6b0dee3514

 https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/


Wednesday, 1 June 2022

Calling Apis | Android Api Calls, Voice Call Api - Fonada

Manage calls efficiently with voice calling API

Increase programmability for better performance


What is a Calling API?

Calling APIs is the development of clients’ applications submitting a request to an API, and the following API returns the requested information from the dedicated server or program, providing the data back to the user. Various APIs are available in the telecom industry such as phone call API, voice call API, android API calls, and more.

For example, if an app uses voice call API to call a targeted user, a user can utilize the API call to use the voice call feature.

Advantages of Fonada’s Calling API

Customize

We treat each client differently as to provide personalized service. Fonada’s android calling API can be diversified with greetings, premium services for long time consumers within an app or website.

Integrate

Add phone call API to make easy customer interaction from everywhere – website, mobile app or any other platform.

Synchronize

Fonada’s calling API allows you to forward call information, call data for CRM, and a platform for smooth transfers.

How to integrate API to your website? 

Locate the URI of the server

The first thing is to find out the Uniform Resource Identifier (URI) of the server whose data a user requested. This is the same as the home address, and without it, a user can’t initiate the process. To call android API calls or phone call API, URI is needed and it helps to locate the receiver address.

HTTP Integration 

After the first step, include the following basic request verbs:

01 GET - Returns a resource to the user.

02 POST - This command creates a new object

03 PUT – It edits the existing resource

04 DELETE – This terminates the specified object

Access Token or API Key Inclusion

It serves as a unique identifier to authenticate calls via an API. It used to accept or deny requests based on the client’s permission. This helps the user verify each request and record it for insights and other purposes.

Better Response

When the user initiates a request by a calling API, the receiver’s server replies accordingly to grant access to the targeted endpoint. This initiates better response within the server.

What is meant by calling an API?

When an API call online is utilized, this utilization passes through the system's exterior through what is known as an endpoint. An endpoint is simply the edge of a system of data that contains a direction to other systems as to how to get what they need. It's kind of like a road with a large sign saying, "this is where you go to get this piece of information.

Endpoints are typically named by what they do. For example, in our library hypothetical, we might expect the endpoint to be named library search. This endpoint is one of many, but it carries out (at least in an API designed with best practices in mind) a singular function or set of related functions. The library search endpoint, for example, should contain everything a basic user would need to interact with to find something in the library, be it a book, author, or ISBN.

What is voice calling API?

Voice calling APIs are the tools that software developers and engineers integrate into various internet applications to allow making and receiving voice calls. They connect to the Public Switched Telephone Network (PSTN) with an internet-based application. Therefore, calls can be made and received from the application to a PSTN and vice versa.

Since the Voice calling API executes the telephony functionalities, the software developer can design an engaging customer experience. IDC estimates that 30% of the businesses will have integrated communications through an embedded API in the near future.

Other advantages of API voice call include; high scalability, highly configurable, and incredibly cost-effective. Voice calling APIs also enable routing calls globally to browsers, mobile applications, SIP domains, and phones.


For more link: 


https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/


Office Ivr Solution | IVR Solution | IVR Call Center Solutions - Fonada

Streamline Calls via Office IVR

Maximize your brand visibility with IVR solution

Why do you need an office IVR solution for your company?

Office IVR solution can be distinguished in two ways: Single and Multi-level. In a single-level office IVR solution, customers can religiously follow a single voice-based information renderer to reach the desired agent of inquiry.



Advantages of an Office IVR

CRM Integration

For a smoother workflow, office IVR service allows inclusion of popular CRM services. 

Outbound Calls

Connect with your clients through automatic outbound calls to relay exclusive offers, customer support, and transactional messages.

Remote Teams

With flexible work flow, enterprises can manage their sales team through remote servers. 

Toll Free Number

Use virtual number to build brand identity and it offers free calling for the consumers.  

Key factors of Office IVR

Multi-Level IVR

Multi-level office IVR solution works on the principle of segmenting company dialer to multiple directives where they lead consumers to very specific departments of interest.

Brand visibility

Arrange large volume transactional outbound calls to announce, get feedback, and consumer engagement.

Number Masking

Protect agent privacy with the help of number masking solution, hiding the original number for safe transaction.

Live Panel

Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.

What cloud-based IVR service would you recommend?

Nowadays, various cloud telephony services are available for businesses to transform their traditional PBX system to cloud-based communication. Companies like Servetel, Exotel, Knowlarity, MyOperator offer cutting-edge cloud IVR solutions such as single-level and multi-level systems. From simple customer queries to self-service options, with integrated cloud IVR solutions, a business can 

manage their inbound and outbound calls without burning a hole in your pocket.

·         To sum up, we recommend users to go with Servetel because:

·         Amped agent productivity for enhanced results.

·         Generate and convert leads effectively.

·         Pay only for services you use, there are no hidden costs.

·         Better customer experience for a seamless operation.

·         Personalized brand message for each business.

How can I get the best IVR blasting solution for my business?

An IVR call blast helps to trigger automated calls to an individual or to a group at a specified time. Businesses can customize these calls according to their strategy by adding consumer filtered information in the recorded message and personalized content in the call flow. Through all the recorded responses, a business can assess its shortcomings, thereby subjecting each call as an improvement parameter. Providers like Fonada, Exotel, MyOperator, Servetel, Ozonetel, etc. are some of the enterprises that offer the best IVR solutions to small scale as well as large enterprises.

Depending upon the call flow requirement, a business can choose its price model from a range of options. Individuals who are looking for the best IVR blasting solution can choose Fonada as their information broadcasting partner.

For more link: 

https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/

Wednesday, 25 May 2022

Rich Communication Services | Rcs Messages | Rcs Service - Fonada

Send creative and innovative messages with Rich Communication Services (RCS)

Chime in the next generation messaging with RCS, having rich functionality for increased customer engagement.

What are RCS Messages?

Millions of businesses rely on SMS to communicate with mobile consumers. Credit card fraud alerts, flight status updates, and package delivery notifications are examples of business-to-consumer SMS.

Rich communication service message upgrades SMS with branding, rich media, interactivity, and analytics. With rich text communication, businesses can bring branded and interactive mobile experiences, right to the native Android messaging app.

Advantages of Rich Text Communication

Real-time Data Insights

With access to real-time data such as delivered messages and seen messages or open rates, a company can get trustworthy insights about improving RCS Messages campaigns and make them more procreative.

Faith Component

Universal Profile Standard asks senders to register their business and get verified by the RCS service provider, assuring authentication, fraud protection, and a reliable channel of communication.

New Generation Texting

Rich business texting improves the outlook of SMS messages and helps industries like BFSI, Fintech, Travel, Real Estate, E-commerce, and Logistics to better customer engagement.

Features of Rich Communication Services

Rich Feature

Rich features allow brands to create an app like experiences to build a deeper bond with customers through rich media, better connectivity, customizable inputs, and open URL buttons

Branding

With the help of RCS, you can utilize creative aspects such as the company logo, color pallet, and brand statement to advance the marketing efforts put.

Cnced customer support. It enables businesses to solve customer queries from anywhere, anytime.

Tuesday, 24 May 2022

Office IVR | Ivr Service Provider | Ivr Solution | Ivr Service – Fonada

 Streamline Calls via Office IVR


Maximize your brand visibility with IVR solution

 

Why do you need an office IVR solution for your company?


Office IVR solution can be distinguished in two ways: Single and Multi-level. In a single-level office IVR solution, customers can religiously follow a single voice-based information renderer to reach the desired agent of inquiry.


Advantages of an Office IVR


CRM Integration


For a smoother workflow, office IVR solution allows inclusion of popular CRM services. 


Outbound Calls


Connect with your clients through automatic outbound calls to relay exclusive offers, customer support, and transactional messages.


Remote Teams


With flexible work flow, enterprises can manage their sales team through remote servers. 


Toll Free Number


Use virtual number to build brand identity and it offers free calling for the consumers.  


Multi-Level IVR


Multi-level office IVR solution works on the principle of segmenting company dialer to multiple directives where they lead consumers to very specific departments of interest.


Brand visibility


Arrange large volume transactional outbound calls to announce, get feedback, and consumer engagement.


Number Masking


Protect agent privacy with the help of number masking solution, hiding the original number for safe transaction.


Live Panel


Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.

 

What does the term IVR call mean?

 

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the input through the telephone keypad or their voice response. An office IVR call provides benefits such as independence from infrastructure, cost savings, self-service inquiry, data insights, and more.


The choices of the caller decide the actions of the IVR, it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. IVR routes incoming calls based on the selection made by the caller. It offers broadcasting services to send data like promos, alerts, product updates, etc. to potential clients or existing customers.


Is IVR a good option for small businesses?

 

Yes, an IVR system allows small businesses to flourish and scale with automated information broadcasting. Companies of any size can avail of IVR services, but IVR solutions for small businesses provide a good base for the sales force and custom query agents. Listed below are a few things to keep in mind before opting for interactive voice response (IVR):

Customer Support: Small companies can build their professional image and offer exceptional customer support to their clients.

Agent Efficiency: IVR allows agents to perform well because of streamlined workflow and accurate data insights.

Reduced Operational Cost: IVR or a virtual receptionist helps businesses save a lot of money, including infrastructure cost, manual errors, operational anomalies, and connection cost.

Monday, 23 May 2022

Toll Free Number For Business | Toll Free Number Provider - Fonada

Toll free numbers

Boost your brand sales through a toll free number

Let your customers reach you with no cost

What is a toll-free number?

A toll-free number is a virtual number registered in the name of the organization, on which customers can call without paying the calling charges. All the incoming and outgoing charges are paid by the business providing such service. Various call extensions are available such as 1800 and 1860 for businesses to target potential or existing clients.

Advantages of a opting for a toll free number

How does a toll-free number help you with your business needs? 

Customer Interaction

Calling the customer support service is free for clients and businesses pay a nominal charge for the number.

Improve Sales

Vanity numbers such as 1800 are easy to identify by the users. It creates brand recall and free-to-connect dialer services for consumers. 

Brand Awareness: 

It allows flexible working culture within the organization due to its easy-to-use services.

Call Management:

A large set of calls can be managed through a single platform directed by a toll-free number.  

Can I buy a toll-free number?

Yes, an individual or an enterprise can buy a toll free number provider for their business. A toll-free number is a virtual number that acts as the company's go-to contact path. Be it a start-up, small-scale company, or large organization, a toll-free number helps your business scale. It encourages customers to connect with our agents to solve technical or personal issues regarding the products and services offered by the company.

Customers can contact them seamlessly without paying for the dialed call through a toll-free number. It also helps businesses to better their brand recall strategy by providing a definitive registered number such as 1800 number. At Fonada, we provide a live panel for users to monitor their call logs and the impact it ensued during a specific period.

How can I get a toll-free number

To get a toll-free number, an individual or a business can contact toll-free number providers such as Fonada, Exotel, MyOperator, Servetel, and Knowlarity. They avail extensions such as 1800 or 800 as an extension of their brand contact number. By following the few steps mentioned below, you can get toll-free number service:

Select a provider to initiate the process

·         Book your number by selecting a number of your choice.

·         Purchase a plan according to the volume it contains.

·         Upload personal details to confirm the validity of the company.

·         Enter the number of your agents who will get the call.

·         Pay for the service purchased, and you are good to go.

·         Within a few hours, your toll-free number service will be online.