Calls via Office IVR
Maximize your brand visibility with IVR solution
Why do you need an office IVR solution for your company?
Office IVR
solution can be distinguished in two ways: Single and Multi-level. In a
single-level office IVR solution, customers can religiously follow a
single voice-based information renderer to reach the desired agent of inquiry.
Advantages of an Office IVR
CRM Integration
For a smoother workflow, office IVR solution allows
inclusion of popular CRM services.
Outbound Calls
Connect with your clients through automatic outbound calls
to relay exclusive offers, customer support, and transactional messages.
Remote Teams
With flexible work flow, enterprises can manage their sales
team through remote servers.
Toll Free Number
Use virtual number to build brand identity and it offers
free calling for the consumers.
Multi-Level IVR
Multi-level office IVR solution works on the principle of
segmenting company dialer to multiple directives where they lead consumers to
very specific departments of interest.
Brand visibility
Arrange large volume transactional outbound calls to announce,
get feedback, and consumer engagement.
Number Masking
Protect agent privacy with the help of number masking
solution, hiding the original number for safe transaction.
Live Panel
Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.
What does the term IVR call mean?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the input through the telephone keypad or their voice response. An office IVR call provides benefits such as independence from infrastructure, cost savings, self-service inquiry, data insights, and more.
The choices of the caller decide the actions of the IVR, it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. IVR routes incoming calls based on the selection made by the caller. It offers broadcasting services to send data like promos, alerts, product updates, etc. to potential clients or existing customers.
How can I get the best IVR blasting solution for my business?
An IVR call blast helps to trigger automated calls to an individual or to a group at a specified time. Businesses can customize these calls according to their strategy by adding consumer filtered information in the recorded message and personalized content in the call flow. Through all the recorded responses, a business can assess its shortcomings, thereby subjecting each call as an improvement parameter. Providers like Fonada, Exotel, MyOperator, Servetel, Ozonetel, etc. are some of the enterprises that offer the best IVR solutions to small scale as well as large enterprises.
Depending upon the call flow requirement, a business can choose its price model from a range of options. Individuals who are looking for the best IVR blasting solution can choose Fonada as their information broadcasting partner.
What are the benefits of the IVR system?
Since the inception of the automated calling system, Interactive Voice Response (IVR) has helped a lot of businesses to scale with great engagement and professional communication. There is a horde of benefits you can derive by integrating smart IVR system, and they are:
IVR leads to enhanced customer experience. It increases first contact resolution (FCR) and removes the need for customers to call again.
It helps your enterprise to display a more professional image in the market.
Smart IVR solutions enhance agent performance and boost employee morale for better operations.
Be 24*7 available with automated messages and replies for a seamless workflow and customer query resolution.
Reduce manual errors to a minimum by integrating automatic services of IVR.
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