Outbound Calling Solution | Outbound Dialer Software | Outbound Calling Software

Increase agent productivity through automated dialing options 

Monitor and manage outbound calling performance easily

Connect Efficiently with Outbound Call Center Solution 

Outbound calling solution refers to the ability to reach hundreds or thousands of individuals via a call within a few seconds. To organize this massive campaign, one ought to record a voice message to play on all the directives without any delay.

Advantages of Fonada’s Outbound Calling

Analytics

As the software records each call, it then analysis the data to provide accurate insights and efficient means to improve support quality or conversion rates. 

Pre-recorded Response

With automated messages, the sales team can select the appropriate response for customer queries.

Personalize

This technology helps in advancing customer satisfaction through customized IVR solutions. 

 Features of Outbound Calling Solution

 

Interactive Voice Response (IVR)

After the integration of a customized IVR solution, enterprises have placed their faith in this dialer to place automated calls with a defined system menu to streamline information transfer. 

Database Setup

With API integration, calls can be placed through a website or an application. The database is stored in CRM for detailed analysis. 

On Schedule

While operating the outbound dialer software, a user can manage all the call destinations and schedule time for the call placement. 

what does outbound calls mean?

For businesses trying to develop a good customer support system, an outbound call allows seamless connection with their customer support agents or sales representatives. The calls are initiated to reach existing clients, new prospects, lead generation, and telemarketing. An agent either dials a number manually or starts automated outbound calling for easy connectivity and increased agent productivity.

For agents to perform well, a cold calling or warm calling script is given to them. This script is carefully curated with the help of analytics data to reduce errors in a sales pitch. Outbound calling helps enterprises enhance brand recall and maintain the current sales database.

What is an outbound call center solution?

Traditionally speaking, outbound contact center solutions were done by people via phone calls. Today, outbound call center solutions can be availed from cloud-based services.

An outbound call center is a group of agents making calls to clients or prospects on behalf of their business. An outbound call intends to make sales, raise revenue, or feedback. Businesses looking forward to enabling outbound calls for their business should keep these points in mind for better business proposals as mentioned below:

Initiate sales call or appointments via phone.

1. Get customer feedback by calling customers about product usage.

2. For renewals, outbound calls help to reach out to existing clients or potential customers.

3. Give personal assistance to customers for better customer engagement.