Tuesday, 7 June 2022

WhatsApp Business API: WhatsApp Business API Solution - Fonada

Introduce the most popular messaging service via Whatsapp Business API

Manage contacts, send promotional updates, crucial alerts, and more with WhatsApp messaging service.


What is WhatsApp Business API?

For businesses of any scale, the WhatsApp Business API elevates your communication with nationwide consumers. Connect with them on WhatsApp via a secure and reliable channel.

With WhatsApp business API integration, you can send promotional as well as transactional messages to clients or new prospects with creative inclusions such as audio and video options.

Advantages of Fonada’s WhatsApp Business API

Centralized Dashboard

Manage incoming texts and calls with a personalized dashboard for easy communication and customer engagement.

Universal Integration

A WhatsApp Business API provider, like us, allows multiple user sign-in to the dashboard. In addition to the previous feature, we permit third-party software integration.

Track Performance

With a green checkmark and provided verification, measure key metrics such as message open rate to improve campaign efficiency.

Instant delivery and high open rate

With a promotional SMS service, you can deliver messages instantly to the customer base. SMS promotions have a higher open rate due to their enhanced reachability than emails.

Features of WhatsApp Business API

Be Seen

Communicate easily via the best WhatsApp API provider as 68% of users nominate WhatsApp as the easiest method of contacting a business.

Build Deeper Customer Bonds

71% feel more comfortable connecting with a business over WhatsApp, and about 64% of customers agreed that it helps cultivate a personal connection

Multi-Dimensional communication

Interact confidently with your clients through text, audio, or video formats, offering better connection versus sending an email.

visit this link: 


https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/

Monday, 6 June 2022

Outbound Call | outbound calling solution - Fonada

Increase agent productivity through automated dialing options 

Monitor and manage outbound calling performance easily

Connect Efficiently with Outbound Call Center Solution 

Outbound calling solution refers to the ability to reach hundreds or thousands of individuals via a call within a few seconds. To organize this massive campaign, one ought to record a voice message to play on all the directives without any delay.

outbound calling solution

Advantages of Fonada’s Outbound Calling

Analytics

As the software records each call, it then analysis the data to provide accurate insights and efficient means to improve support quality or conversion rates. 

Pre-recorded Response

With automated messages, the sales team can select the appropriate response for customer queries.

Personalize

This technology helps in advancing customer satisfaction through customized IVR solutions. 

 Features of Outbound Calling Solution

Interactive Voice Response (IVR)

After the integration of a customized IVR solution, enterprises have placed their faith in this dialer to place automated calls with a defined system menu to streamline information transfer. 

Database Setup

With API integration, calls can be placed through a website or an application. The database is stored in CRM for detailed analysis. 

On Schedule

While operating the outbound calling software, a user can manage all the call destinations and schedule time for the call placement. 

What is outbound call center software?

Since the inception of the outbound call center in the mid-1900s, outbound call center services have evolved a lot in the past few decades. Now, these services are shifted to a cloud network for better visibility and reduced operational costs. Outbound call center helps marketers and sales force to maximize the campaign output by optimizing their call quality and agent performance.

Services such as automated or predictive dialers, or scheduled bulk outbound calls, allows businesses to attract new prospects. Constraints like call waiting, unanswered calls, etc. can hamper the productivity of the process, but with automated calling, businesses can connect with consumers via personalized filters to increase call pick up rate. This increases the operational efficiency of the system as well as agent productivity.

How do I find outbound call centers for a B2B project?

You can make b2b outbound calling campaigns through the following steps:

·         Create a campaign to initiate the process.

·         Integrate CRM to get essential data regarding call quality and agent performance.

·         Select a dialer of your choice. For eg. Manual, IVR, predictive, and progressive dialer.

·         Monitor and manage calls without hassle with a customized dashboard.

You can find outbound call centers for a B2B project by following the steps mentioned below:

·         Select a provider to initiate the process.

·         Book your number by selecting a number of your choice.

·         Purchase a plan according to the volume it contains.

·         Upload personal details to confirm the validity of the company.

For more link:

https://medium.com/@fonadaivr/whatsapp-business-api-whatsapp-business-api-solution-fonada-8039e5ee3709

https://medium.com/@fonadaivr/outbound-calling-solution-buy-outbound-calling-fonada-6e91dbd6f814

https://medium.com/@fonadaivr/calling-apis-android-api-calls-voice-call-api-fonada-e7e778913bf8

https://medium.com/@fonadaivr/office-ivr-solution-ivr-solution-ivr-call-center-solutions-fonada-b6b82667f1f6

https://medium.com/@fonadaivr/rich-communication-services-rcs-messages-rcs-service-fonada-fdf2a98f62bc

https://medium.com/@fonadaivr/office-ivr-ivr-service-provider-ivr-solution-ivr-service-fonada-119061f66628

https://medium.com/@fonadaivr/toll-free-number-for-business-toll-free-number-provider-fonada-7b6b0dee3514

 https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/


Wednesday, 1 June 2022

Calling Apis | Android Api Calls, Voice Call Api - Fonada

Manage calls efficiently with voice calling API

Increase programmability for better performance


What is a Calling API?

Calling APIs is the development of clients’ applications submitting a request to an API, and the following API returns the requested information from the dedicated server or program, providing the data back to the user. Various APIs are available in the telecom industry such as phone call API, voice call API, android API calls, and more.

For example, if an app uses voice call API to call a targeted user, a user can utilize the API call to use the voice call feature.

Advantages of Fonada’s Calling API

Customize

We treat each client differently as to provide personalized service. Fonada’s android calling API can be diversified with greetings, premium services for long time consumers within an app or website.

Integrate

Add phone call API to make easy customer interaction from everywhere – website, mobile app or any other platform.

Synchronize

Fonada’s calling API allows you to forward call information, call data for CRM, and a platform for smooth transfers.

How to integrate API to your website? 

Locate the URI of the server

The first thing is to find out the Uniform Resource Identifier (URI) of the server whose data a user requested. This is the same as the home address, and without it, a user can’t initiate the process. To call android API calls or phone call API, URI is needed and it helps to locate the receiver address.

HTTP Integration 

After the first step, include the following basic request verbs:

01 GET - Returns a resource to the user.

02 POST - This command creates a new object

03 PUT – It edits the existing resource

04 DELETE – This terminates the specified object

Access Token or API Key Inclusion

It serves as a unique identifier to authenticate calls via an API. It used to accept or deny requests based on the client’s permission. This helps the user verify each request and record it for insights and other purposes.

Better Response

When the user initiates a request by a calling API, the receiver’s server replies accordingly to grant access to the targeted endpoint. This initiates better response within the server.

What is meant by calling an API?

When an API call online is utilized, this utilization passes through the system's exterior through what is known as an endpoint. An endpoint is simply the edge of a system of data that contains a direction to other systems as to how to get what they need. It's kind of like a road with a large sign saying, "this is where you go to get this piece of information.

Endpoints are typically named by what they do. For example, in our library hypothetical, we might expect the endpoint to be named library search. This endpoint is one of many, but it carries out (at least in an API designed with best practices in mind) a singular function or set of related functions. The library search endpoint, for example, should contain everything a basic user would need to interact with to find something in the library, be it a book, author, or ISBN.

What is voice calling API?

Voice calling APIs are the tools that software developers and engineers integrate into various internet applications to allow making and receiving voice calls. They connect to the Public Switched Telephone Network (PSTN) with an internet-based application. Therefore, calls can be made and received from the application to a PSTN and vice versa.

Since the Voice calling API executes the telephony functionalities, the software developer can design an engaging customer experience. IDC estimates that 30% of the businesses will have integrated communications through an embedded API in the near future.

Other advantages of API voice call include; high scalability, highly configurable, and incredibly cost-effective. Voice calling APIs also enable routing calls globally to browsers, mobile applications, SIP domains, and phones.


For more link: 


https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/


Office Ivr Solution | IVR Solution | IVR Call Center Solutions - Fonada

Streamline Calls via Office IVR

Maximize your brand visibility with IVR solution

Why do you need an office IVR solution for your company?

Office IVR solution can be distinguished in two ways: Single and Multi-level. In a single-level office IVR solution, customers can religiously follow a single voice-based information renderer to reach the desired agent of inquiry.



Advantages of an Office IVR

CRM Integration

For a smoother workflow, office IVR service allows inclusion of popular CRM services. 

Outbound Calls

Connect with your clients through automatic outbound calls to relay exclusive offers, customer support, and transactional messages.

Remote Teams

With flexible work flow, enterprises can manage their sales team through remote servers. 

Toll Free Number

Use virtual number to build brand identity and it offers free calling for the consumers.  

Key factors of Office IVR

Multi-Level IVR

Multi-level office IVR solution works on the principle of segmenting company dialer to multiple directives where they lead consumers to very specific departments of interest.

Brand visibility

Arrange large volume transactional outbound calls to announce, get feedback, and consumer engagement.

Number Masking

Protect agent privacy with the help of number masking solution, hiding the original number for safe transaction.

Live Panel

Organize your team performance with real-time-activity analysis, including agent progress, call history, and call insights.

What cloud-based IVR service would you recommend?

Nowadays, various cloud telephony services are available for businesses to transform their traditional PBX system to cloud-based communication. Companies like Servetel, Exotel, Knowlarity, MyOperator offer cutting-edge cloud IVR solutions such as single-level and multi-level systems. From simple customer queries to self-service options, with integrated cloud IVR solutions, a business can 

manage their inbound and outbound calls without burning a hole in your pocket.

·         To sum up, we recommend users to go with Servetel because:

·         Amped agent productivity for enhanced results.

·         Generate and convert leads effectively.

·         Pay only for services you use, there are no hidden costs.

·         Better customer experience for a seamless operation.

·         Personalized brand message for each business.

How can I get the best IVR blasting solution for my business?

An IVR call blast helps to trigger automated calls to an individual or to a group at a specified time. Businesses can customize these calls according to their strategy by adding consumer filtered information in the recorded message and personalized content in the call flow. Through all the recorded responses, a business can assess its shortcomings, thereby subjecting each call as an improvement parameter. Providers like Fonada, Exotel, MyOperator, Servetel, Ozonetel, etc. are some of the enterprises that offer the best IVR solutions to small scale as well as large enterprises.

Depending upon the call flow requirement, a business can choose its price model from a range of options. Individuals who are looking for the best IVR blasting solution can choose Fonada as their information broadcasting partner.

For more link: 

https://www.fonada.com/blog/top-10-most-popular-bulk-sms-service-providers-in-india/